Multi-Channel Customer Relationship Management

Multi-Channel Customer Relationship Management (CRM) is a customer centric approach for organizations that helps strengthen their overall business strategy. CRM System functions as an effective way to helps businesses use technology and human resources gain insight into the behavior of customers and the value of those customers. 

 

Benefits

  • User interface is highly intuitive and easier to use
  • Available in multiple devices such as PC and On-The-Go Devices i.e. Mobile, Tablets
  • Supports both offline & on-the-cloud mode
  • Integrate pre & post sales activities in a single application
  • Integrate with Presentation On The Go Module to make it easier to introduce your product to customers
  • CRM Add-on Capability - MS Outlook & Word, Thunderbird, Customer Portal and many more

For Sales

  • Smart appointment reminder
  • Automate repetitive tasks
  • Limitless App connection
  • Comprehensive Reporting

 

For Marketing

  • Thorough lead views
  • Intensive campaign track
  • Dynamic email campaigns
  • Automatic lead seizing
  • Detailed & Solid Reporting

 

For Support

  • Support Case Management
  • Self-service customer portals
  • Manage items & Contracts Signed/Closed
  • Project Management
  • FAQ Creation
  • Performance Reporting

 

Other smart features

  • Email Marketing
  • Project Management
  • Customer Portal
  • Calendar and Task Management
  • Document and File Management
  • Teams & Access Control
  • Inventory Management
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